Opens First Exclusive Service Center in the Philippines

Xiaomi inaugurated its first exclusive service center in the Philippines located on the ground floor, Serendra Wing of Market! Market! in Bonifacio Global City. It's part of its commitment to ramping up its after-sales program in the country.

With its exclusive service center, Xiaomi wants to provide its clients with VIP treatment and a seamless experience from the purchase of the products and up to the time, after-sales support for the gadgets are needed.

Xiaomi increased its after-sales touchpoints this year, expanding from ten to twenty service centers nationwide and hiring ten additional approved service centers to serve Xiaomi TV products. Additionally, Xiaomi built the Xiaomi Contact Center earlier this year to support consumers in the Philippines and the Americas.

Xiaomi consumers may look forward to additional customer care efforts in the coming months as Xiaomi Philippines continues to strengthen its after-sales support. The company plans to create another Exclusive Center to assist mobile, artificial intelligence of things (AiOT), and ecosystem products next year.

Furthermore, they will introduce Xiaomi's online customer service platform, which will enable customers to interact with staff and track the status of their pending repairs; as well as additional exclusive service locations across important core cities in the country.

Customers who wish to avail of any after-sales services can simply drop by the Exclusive Service Center or any authorized providers and present their concerned Xiaomi smartphones or Xiaomi Pad 5 at its Service Receiving desk.

A Xiaomi representative will then collect pertinent information about the device and verify its warranty coverage, and then issue a service order claim upon validation of their case. For minor concerns, Xiaomi customers can expect their gadgets within less than a day, while it might take a couple of days for more complex cases.

Check the official website: mi.com/ph/service/repair. 

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