Online scams continue to evolve, and GCash is now warning users about a new wave of fraud that targets e-wallet and banking accounts. According to GCash, scammers are pretending to be from government agencies and trusted organizations. They use phone calls, emails, fake apps, and even staged video meetings to pressure victims into revealing sensitive details.
The end goal is simple: steal your OTP, MPIN, or password and gain access to your account. Here’s how these scams work.
Fake eGovPH and PhilSys Verification
One of the latest tactics involves scammers posing as representatives from eGovPH or PhilSys. Victims receive a call or message claiming that their National ID is ready for delivery or needs verification. To make the scheme look official, scammers invite them to join a Google Meet session.
One of the latest tactics involves scammers posing as representatives from eGovPH or PhilSys. Victims receive a call or message claiming that their National ID is ready for delivery or needs verification. To make the scheme look official, scammers invite them to join a Google Meet session.
During the call, the victim may be asked to download an app through a link. After installing it, they are instructed to share their screen. Once screen sharing is enabled, scammers can see everything happening on the device, including OTPs, PINs, and passwords entered during logins. This allows them to quickly access bank and e-wallet accounts.
Legitimate agencies and financial institutions will never ask you to share your screen or reveal your OTP.
Fake Promos and Expiring Rewards
Another common method involves fake rewards and promotional offers. Scammers pretend to be customer service agents and claim that points or cashback rewards are about to expire. They create urgency and tell victims that an OTP is required to claim the reward.
Another common method involves fake rewards and promotional offers. Scammers pretend to be customer service agents and claim that points or cashback rewards are about to expire. They create urgency and tell victims that an OTP is required to claim the reward.
Some fraudsters even claim to be from GCash or a bank, offering account verification, security updates, or bonus cashback.
The rule remains the same: OTPs are private. They are meant only for the account holder. If someone is asking for it, that is already a warning sign.
How to Stay Safe
GCash reminds users to stay calm and cautious when receiving unexpected calls or messages. If someone contacts you about ID or account verification and pressures you to act immediately, end the conversation.
GCash reminds users to stay calm and cautious when receiving unexpected calls or messages. If someone contacts you about ID or account verification and pressures you to act immediately, end the conversation.
Never share your OTP, MPIN, passwords, or screen during logins or transactions. Avoid downloading apps from links sent via SMS or email. Only install apps from official sources like the Google Play Store, Apple App Store, or Huawei AppGallery.
Scams often succeed because they create panic. Taking a moment to pause and verify can prevent serious financial loss.
Where to Report Suspicious Activity
If you encounter a suspected scam, report it immediately. GCash users can visit the GCash Help Center at help.gcash.com, chat with Gigi, and select “I want to report a scam.” Users may also call the official GCash hotline at 2882.
If you encounter a suspected scam, report it immediately. GCash users can visit the GCash Help Center at help.gcash.com, chat with Gigi, and select “I want to report a scam.” Users may also call the official GCash hotline at 2882.
Incidents may also be reported to the PNP Anti-Cybercrime Group at (02) 8414-1560 or 0998-598-8116, or via email at acg@pnp.gov.ph. Reports can also be filed with the Cybercrime Investigation and Coordinating Center (CICC) through hotline 1326, mobile 0991-481-4225, or report@cicc.gov.ph.
GCash says it continues to monitor and block suspicious activity while working closely with authorities to protect users. As scams become more convincing, staying informed is key. When in doubt, verify first, and never share your security details with anyone.
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