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PLDT and Smart Open a new Store in Ozamiz City

PLDT and Smart

PLDT and Smart Communications, Inc., has revealed Mindanao's newest digital hub. Customers may now readily visit the PLDT and Smart shop, which is located at the ground level of the Gaisano Capital Mall.

Ozamiz is a significant commercial hub in Northern Mindanao and an important city in the province of Misamis Occidental. The new shop makes it easier for families, companies, and communities in the city and its surrounding regions to use PLDT and Smart services.

Also read PLDT Home Empowers Filipinos its latest campaign, ‘Do It Better’

The newly renovated store features café-style aftersales counters and customer-friendly technologies. Store guests can make use of the Interactive Table to browse the internet, listen to music, watch videos, or log in to social media while waiting in queue.

The self-service InfoTouch machine also allows customers to view and print their bills, check their accounts, and request for repairs and other services. On the other hand, Broadband Visualizers also provide subscribers with information on their data usage, helping them decide which broadband plan will fit their needs for their home or business.

The store will handle Smart and PLDT aftersales transactions, as well as payments for individual and corporate accounts. Smart Signature and PLDT Home Fibr plans are also available to customers.

To safeguard customers and staff from the COVID-19 virus, the store is outfitted with protective barriers, sanitation mats, thermal scanners, and alcohol. Safety reminders are also placed in locations where guests may see them, and routine cleaning is performed to maintain the premises virus-free. Customers are also advised to follow health and safety protocols when at the store.

Best Experience in Northern Mindanao

Smart has fortified its lead in Northern Mindanao, winning in all categories in the latest Philippines Mobile Network Experience Awards by independent mobile analytics firm Opensignal.

The report, which covers the period Jan. 1 to Mar. 31, 2021, showed Smart beating the competition across all metrics in three essential aspects of service: Coverage (4G Coverage Experience, 4G Availability), Speed (Download and Upload Speed) and Experience (Games, Video and Voice app).

The unveiling is part of the broader campaign of PLDT and Smart to continuously improve customer experience and cater to the technology needs of subscribers in Mindanao.

This initiative also falls under PLDT's group-wide commitment to Awesome Customer Experience and Quality of Service, one of the seven pillars that comprise the company's sustainability framework. It is also aligned with PLDT's sustainability focus area of connecting everyone, everywhere through group-wide products and services.

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