Smart Tops the First Opensignal 5G Experience Report with 7 Wins

Smart Communications, Inc. delivers a superior 5G experience as it wins in all seven categories of the first 5G Experience Report for the Philippines by independent mobile analytics firm Opensignal.

The report, which covers July 1 to Sept. 28, 2021, showed Smart as the outright winner in five out of seven categories, including 5G Availability, 5G Download Speed, 5G Upload Speed, 5G Video Experience, and 5G Games Experience. Opensignal also declared Smart a joint winner in the remaining two categories - 5G Reach and 5G Voice App Experience.

Impressive margins versus competition
Smart won the 5G Availability category with a score of 11.9 percent, which means Smart 5G users spent 11.9% of their time with an active 5G connection. This is 3.5% percentage points higher than Globe’s 8.4%.

On the other hand, Smart clinched the 5G Download Speed category with 178.1 Mbps, which is 78 percent faster than Globe’s 100.1 Mbps. It also led in the 5G Upload Speed category with 18.4 Mbps, which is 72.7 percent faster than Globe’s 10.7 Mbps.

Best 5G Video and Gaming Experience
Smart delivers the best mobile video streaming experience with a score of 77.9 points versus Globe’s 75.7 points on a 100-point scale. According to Opensignal, this indicates a “very consistent experience across all users, video streaming providers and resolutions tested, with fast loading times and almost non-existent stalling.”

Smart also provides its customers the best 5G gaming experience with a score of 71.9 points on a 100-point scale, 9 percent higher than Globe’s 66 points. “In most cases, the game was responsive to the actions of the player with most users reporting that they felt like they had control over the game,” noted the Opensignal report.

Meanwhile, Opensignal found Smart and Globe to be statistically tied in the 5G Reach category, a measure of how mobile users experience the geographical extent of an operator’s 5G network. Smart scored 3.7 points versus Globe’s 3.5 points on a 10-point scale.

Smart and Globe are also declared joint winners of the 5G Voice App Experience award, with Smart scoring 80.5 points versus Globe’s 79.2 points on a 10-point scale.

Series of recognitions from independent firms
The recent Opensignal report and awards add to the latest series of recognitions given by independent firms to the Smart network.

Early this month, Smart won the ‘Best in Test’ award and was cited for its best-rated broadband coverage, user download experience, and latency experience, by global benchmarking company umlaut. More recently, Ookla cited Smart as the Philippines fastest 5G network for Q3 2021, with a median 5G download speed that is “nearly twice as fast” as its competitor.

Smart now has around 800,000 5G users on its network, which is a 200 percent increase from the number of Smart 5G users in December 2020. To date, Smart has also fired up over 4,400 5G sites in more than 4,000 locations for the Philippines’ widest 5G coverage. 

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