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Samsung Galaxy Mobile Service Caravan - A Roving Service Center

Samsung Galaxy Mobile Service Caravan

The Galaxy Mobile Support Caravan, is a roving service center that makes troubleshooting and maintenance more available to everyone, is redefining the future of customer service for Samsung.

Samsung Galaxy Mobile Service Caravan

The Galaxy Mobile Service Caravan is outfitted with cutting-edge technology to handle everything from simple to advanced Samsung smartphone repairs, tablets, and other accessories that can be placed in the caravan.

“The Galaxy Mobile Service Caravan is a way for us to reach our customers and still promote health and safety guidelines. By bringing our world-class service to them, they don’t have to venture too far from their homes to restore their much-loved Galaxy devices. This is especially important now as we continue to stay indoors and rely more on our smartphones and tablets,” says Samsung Electronics Philippines Corporation President James Jung.

From May 3 to 10, 2021 Samsung launched its on-the-go repair service in Quezon City. As a “thank you” for their courageous battle against COVID-19, it was launched with a special 40% discount on parts for medical front-liners.

The Galaxy Mobile Service Caravan will continue its operations in Metro Manila for the next 2 months and will cover Laguna, Cavite, Batangas, and Rizal once the travel restriction is lifted. Samsung will also deploy caravans in key areas in North Luzon, South Luzon, Visayas, and Mindanao to make it more convenient for customers around the country to have their Galaxy devices checked.

The Galaxy Mobile Service Caravan will now be part of Samsung’s customer service business continuity plan. It will be made available during lockdowns, calamities, and other instances when customers can’t go out to have their devices repaired.

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