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PLDT Home Launches Online Store Visit Appointment Booking


In order to better serve clients during this pandemic, PLDT Home has implemented an online appointment booking system that can be accessed through the PLDT Home website (


This new service allows existing subscribers and interested applicants to plan an in-store or virtual appointment with a PLDT shop representative at their convenience through the PLDT website.

Customers who are applying for a new PLDT Home Fibr line, requesting an upgrade, or reporting after-sales service concerns can schedule an online one-on-one appointment with store personnel at their favorite PLDT store location using the online meeting request feature.

“At PLDT our commitment is to provide better customer service--anytime, anywhere, and in any given situation. With PLDT Store Online Meeting, our customers can get personal and more customized service and assistance from our PLDT store personnel. This is in line with our vision of being the leader in customer experience and making customer engagement seamless and simple through technology,” said Butch G. Jimenez, Senior Vice President and Head of PLDT Home Business.

Store Online Meeting service was developed by PLDT Home to ensure that customers' concerns are personally addressed in a safe environment. It allows for better customer sales and after-sales services online, reducing turn-around times and exposure risks, and providing customers assistance at the point of transaction.

Appointments Made Easier and Faster!
Making an appointment through the PLDT Store Online Meeting service only takes a few steps:

1. Visit the PLDT Home website (
2. Click the “Book an Appointment” tab located on the right side of the page
3. Select your preferred PLDT store/branch
4. Select a service (virtual or in-store appointment)
5. Select the preferred date and time

After these simple steps, customers can now talk to PLDT store personnel who can assist them with their PLDT Home Fibr application, account upgrades, and other concerns.

To learn more about the PLDT Store Online Meeting platform and how PLDT Home does it better, visit

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