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Lenovo Premier Support Plus now Offered in the Philippines

Lenovo Premier Support

According to a new global study, 91% of 12,000 employees asked thought they would be more productive if their workplace IT issues were fixed quickly. Poor IT support has demotivated 74% of workers.

Results show an efficient and effective IT support system needs to be in place to power today’s hybrid workforce.

Premier Support Plus, the market's most comprehensive IT support package, helps organizations stay future-ready by improving employee experience and satisfaction. This is crucial to keeping talent in today's competitive market.

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It offers seamless and directed IT assistance to employees by using powerful AI for smarter, preventative services and human support where needed.

Nine out of ten Lenovo employees (87%) feel AI can help them stay productive, and eight out of ten (81%) prefer a mix of AI and human engagement. AI-powered IT allows 24/7 support with minimal disruption, according to survey respondents.

Lenovo Premier Support Plus was developed with key enterprise and end user pain points in mind to offer the most comprehensive support service and protection for IT problems:

● AI-driven predictive analytics enable proactive and preventative issue detection, and the ability to identify and address many potential IT problems.

● Accidental Damage Protection provides coverage beyond a traditional system warranty, protecting devices from unintentional drops, spills, and bumps.

● Keep Your Drive service retains users’ hard drives and provides full customer ownership of their data, to be kept or disposed of on customers’ terms, improving data security and ensuring compliance with data privacy and retention requirements.

● Sealed Battery services extend battery support for up to three years, where Lenovo-certified technicians are assigned to ensure effective and efficient battery replacement when needed, minimizing downtime and improving business resilience.

● International Services Entitlement supports multinational corporations by enabling Accidental Damage Protection, Keep Your Drive, and Sealed Battery services wherever in the world their employees happen to be.

Lenovo aims to provide businesses with innovative and long-lasting technology that helps them prepare for the future. Lenovo has recently released a suite of PC products, including the new ThinkPad and ThinkCentre, that will help consumers move towards hybrid workplaces.
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